Joint Commission

The Joint Commission conducts accreditation surveys of BJC HealthCare hospitals. The purpose of the survey is to evaluate the organization's compliance with nationally established Joint Commission standards. The survey results are used to determine whether -- and the conditions under which -- accreditation should be awarded to the hospitals.

Joint Commission standards deal with organization and safety quality-of-care issues and the safety of the environment in which care is provided. 

As a patient, family member, community representative or employee of a BJC HealthCare hospital, you have the right to notify The Joint Commission regarding any concern about the quality of care provided, safety of care provided, or safety of the environment in which care is provided. Anyone believing that he or she has pertinent and valid information about such matters should notify The Joint Commission

Office of Quality Monitoring 
The Joint Commission 
One Renaissance Boulevard 
Oakbrook Terrace, Illinois 60181

Phone: 800.994.6610 toll-free
Fax: 630.792.5636 
Email: complaint@jointcommission.org